Refund policy

1. Return Period We offer a 14-day return window for all customers worldwide. You have 14 days from the date you receive your order to request a return. Returns are sent to our fulfillment address in Roxboro, North Carolina, United States.

2. How to Request a Return To initiate a return, contact us at: evileyehelp@gmail.com Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return (optional)

3. Return Conditions To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • All tags and original packaging must be included
  • Items must show no signs of wear, washing, alteration, or damage

We inspect every return and reserve the right to refuse items that show signs of use. This keeps things fair for everyone.

4. Return Shipping Costs

  • Return shipping and any applicable customs duties are the responsibility of the customer
  • We recommend a tracked shipping service, as we are not responsible for returns lost in transit

5. Refunds Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, your refund is processed within 14 days to the original payment method
  • We may hold the refund until the returned item is received and inspected

6. Exchanges We do not offer direct exchanges. For a different item or size, return your original item and place a new order. Because pieces are made in limited runs, we recommend reordering quickly to avoid sell-outs.

7. Faulty or Incorrect Items If your item arrives defective, damaged, or incorrect, contact us at evileyehelp@gmail.com within 7 days of delivery with photos. In these cases:

  • We cover all return shipping costs
  • You receive a replacement (if available) or a full refund

8. Non-Returnable Items The following cannot be returned:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without original tags or packaging

9. EU Consumer Rights If you are a consumer in the European Union, you have a legal right of withdrawal within 14 days of receiving your order, under the Consumer Rights Directive (2011/83/EU). This policy does not affect your statutory rights.

10. Late or Missing Refunds If you have not received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. Contact us at evileyehelp@gmail.com

11. Contact For any questions about returns or refunds: evileyehelp@gmail.com